Return Policy
Return & Refund Policy
Returns
At Buyers Choice, we want you to be satisfied with your purchase. We offer a 14 -day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase or receipt is required
To start a return, please contact us at:
Customers must contact us before returning any item. Return instructions and the appropriate return address will be provided after the return request is reviewed and approved.
Items returned without prior authorization may not be accepted.
Please note that international returns may take longer to process depending on shipping times and customs procedures.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- your item is defective,
- damaged,
- or if you received the wrong item.
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods
- Personalized or custom-made products
- Personal care items
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final sale or clearance items
If you have questions about whether your item qualifies for return, please contact us before purchasing.
Exchanges
The fastest way to exchange an item is to:
- Request and complete a return for the original item
- Place a new order for the replacement item
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable laws.
Returned items must:
- be unused,
- in original condition,
- include original packaging,
- and include proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or credit card provider
- Most refunds are processed within 10 business days
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
For all return, refund, or exchange questions, contact:
Buyers Choice Support
Email: support@buyerschoice.us