Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We ship to the US and Canada. Standard shipping typically takes 7–15 business days depending on your location and supplier availability.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on the carrier's website.
Do you ship internationally?
Currently, we ship to the United States and Canada.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy from the date you receive your item. Items must be unused, unworn, with tags, and in original packaging.
How do I start a return?
Contact us at support@buyerschoice.us and we'll send you a return shipping label and instructions.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 10 business days to your original payment method.
Can I return sale items?
Unfortunately, sale items and gift cards are non-refundable.
Products
Are your products authentic?
Yes, we source only high-quality products from reputable suppliers to ensure you receive genuine, premium items.
Do you sell beauty products that can be returned?
Due to hygiene reasons, certain personal care and beauty products cannot be returned unless they are defective or damaged.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and buy now pay later options including Zip.
Is your website secure?
Yes, our store uses SSL encryption to ensure your personal and payment information is always protected.
Contact Us
How can I reach customer support?
Email us at support@buyerschoice.us and we'll get back to you as soon as possible.